Karoo Win Two Awards Shock

Karoo are Hull’s one and only broadband provider, and, the truth be known, one of the region’s biggest problems.

With no choice, and essentially a monopoly, the people of Hull, normal familes and web gurus, are stuck with this ISP, leadng to a vocal volume of dissent. Their 8mb service is far from 8mb, although it is not the only ISP with this advertising standards issue.

Most people would not mind paying £15 for a real 4mb service, but at £30 for the ‘8mb’ package, it is clear that overcharging is an issue.

So, there are of negatives towards Karoo, but are they unfounded? A recent report has shown Karoo in rather a good light.

Everyone at KC is celebrating following the publication of two independent service comparisons. The results, one of which covers telephony and the other relates to broadband speed, place KC as one of the top performers in the industry.

Not only are Karoo placed at the top of the speed tables in the UK for October:

KC’s Karoo broadband service has topped the speed league table of leading broadband comparison site BroadbandChoices.co.uk for the sixth time this year – making it the fastest broadband provider in the UK for October according to the Broadbandchoices website. It previously took the top spot in the tables in January, April, June, July and September this year.

But also for their telephony service:

Best provision of telephone services according to Ofcom

The company also ranked top of the tables for its direct residential service in Ofcom’s Quality of Service scheme, TopComm, for the provision of lines within specific timescales, service restoration and bill accuracy.

From hull digital’s perspective, it is not the telephony service which we have issue with. It is with the lack of choice, and also the nationwide practice of advertising misleading speeds:

Karoo (www.karoo.co.uk) was ranked the fastest service in their medium 8Mbps* category – the UK’s most popular category – during October, with customers enjoying an average of 4.5 Mbps. Other companies in the list include O2 (4.0Mbps) and SKY (3.2Mbps).

Surely advertising the ‘expected’ speed is better for all? Under promise and overdeliver is the phrase which comes to mind. With the imminent investment from BT and Virgin, Karoo looks like it could be left behind. There IS an opportunity to really make a name for themselves with high speed web access. A small area, much less investment needed, great PR opportunities and get much needed business investment in the area.

What do you think? Is Karoo helping the region? Should they invest? Let us know your thoughts in the comments.

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7 Responses to “Karoo Win Two Awards Shock”

  1. Michael Pennington
    January 4, 2009 at 8:49 pm #

    Ofcom dont give out awards

  2. Michael Pennington
    January 4, 2009 at 8:55 pm #

    The telephony CPI stats are produced by KCOM and are not independant. Also with such a small network area its not suprising that faults are fixed quickly. CPI stats are collected monthly by Ofcom from all operators that chose to participate. However, there is a legal obligation on BT and KC to provide such figures.

  3. admin
    January 4, 2009 at 8:55 pm #

    And certainly not in this neck of the woods…. I have not heard much about these “awards”.

    Thanks for dropping by Michael 🙂

  4. admin
    January 4, 2009 at 8:57 pm #

    Good info Michael – thanks for commenting. Very good point about the faults getting fixed quickly – thus improving stats wrongly.

  5. marcus walker
    May 30, 2009 at 8:54 am #

    Hello, the KC group are somewhat of a nightmare, they advertise speeds that clearly are not reachable & there support is pathetic, they have been hated by the people of hull for sometime due to many reasons mainly BB speeds/support (liitle help) & customer services, They also closed there shop & Customer Infomation centre in Carr Lane hull & i’m YET to see a reason why apart from them trying to save money? shutting this opperation down means a lot of people have a lot less help everything is “Telephone” services now & as the people of hull know this can be a very long wait!
    there is no “Face-To-Face” service again Karoo shrug the people of hull off & put money before there customers that pay there very own exsistance!
    They has been a re-shuffle at the top in recent months & its gone from bad too worse.?
    my sister works there in the accounts dept & she’s been there some time & says its like working for a Debt collection company its horrible everything is saturated around forcing customers to pay more & if they dont pay on time then punish them by charging them a extra penalty! PROFIT PROFIT PROFIT!!!
    its also known within the company about the lie’s surrounding there advertised speeds!

    My sister has also told me that it is true the accounts dept deal with some horrible customers but its mainly due to the service they recive off KC
    One last thing i’d like to point out there dissconnection of BB due to copyright infringement, its a scam off KC they are dissconnecting people who use torrent websites & instead of the artist’s or makers of the video games/software reciving the money KC pocket EVERYTHING! they are loving it its 100% pure profit too them! its wrong & it needs looking as as well!

  6. marcus walker
    May 30, 2009 at 9:53 am #

    Just too ad the price Karoo charge for disconnection of the bb (broadband) due to violation of “copyright infringement”
    is £30 one of my friends has been disconnected EIGHT times & although he’s a naughty boy that also means that Karoo just keep re-connecting him & pocketing the money £240 in total from just one customer.? & the maker of the software/music recived nothing.?
    Just greed!!

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